Cover -- CONTENTS -- ADVISORY GROUP -- Guest editorial -- The web-internet compound as the infrastructure of digital government -- E-government: a strategic operations management framework for service delivery -- The importance of strategic readiness in an emerging e-government environment -- Ontologies for e-document management in public administration -- A framework for e-government: privacy implications -- A procedure model for process oriented e-government projects -- The role of business process redesign in creating e-government in Ireland -- E-government services in the local government context: an Australian case study -- Exploring city, county and state e-government initiatives: an East Texas perspective -- Integrated service delivery.