Contents -- Dedication -- Foreword -- Acknowledgments -- Introduction -- CHAPTER 1 PRODUCTION OF KNOWLEDGE: Moving from Data and Information to Knowledge and Wisdom -- 1.1 Information is Not Knowledge -- 1.1.1 Knowledge Era -- 1.1.2 Knowledge versus Information -- 1.2 Knowledge as Capital -- 1.2.1 Knowledge and the Prosperity of Nations -- 1.3 Definition and Taxonomy of Knowledge -- 1.3.1 Forms of Knowledge -- 1.3.2 DIKW Chain -- 1.3.3 Tacit and Explicit Knowledge? -- 1.3.4 Measuring Knowledge -- 1.3.5 Value of Knowledge: An Example -- 1.3.6 Knowledge-Information Cycle: ECIS -- 1.3.7 Theory of knowledge -- 1.3.8 Language -- 1.3.9 Community of Action -- 1.3.10 Knowledge as a Process -- 1.3.11 Uses and Users of Knowledge -- 1.4 Division and Reintegration of Knowledge -- 1.4.1 Process of Reintegration -- 1.5 Knowledge Management -- 1.6 Wisdom and Strategy -- 1.6.1 Definition -- 1.6.2 On the Art of Asking Why -- 1.6.3 Wisdom and Ethics -- 1.6.4 Wisdom Based Strategy -- 1.7 Human Systems Management -- 1.7.1 The Notion of Change -- 1.7.2 The Impact of Communication -- 1.7.3 The Nature of Love and Respect -- 1.7.4 The Role of Conversation -- 1.7.5 Purpose and Identity -- 1.7.6 Human Systems -- 1.8 Fuzzines, Ambiguity and Imprecision -- 1.8.1 Language and Fuzzy Labels -- 1.8.2 Fuzziness and Interpretation -- 1.8.3 Negotiated Meaning -- 1.8.4 Meaning from Imprecision: Fuzzy Sets -- 1.8.5 Production of Knowledge -- 1.8.5.1 Knowledge of the Constructed -- 1.8.5.2 Construction of the Fuzzy -- 1.8.6 Cognitive Equilibrium -- CHAPTER 2 MANAGEMENT OF SYSTEMS: Global Management Paradigm -- 2.1 Managing in the Global Era: GMP -- 2.1.1 Business Process Reengineering (BPR) -- 2.1.1.1 What is BPR? -- 2.1.1.2 Reengineering as Reintegration -- 2.1.1.3 Continuous Improvement -- 2.1.1.4 The "10-90 Rule" -- 2.1.1.5 The Process of BPR -- 2.1.1.6 Reengineering and Strategy.

2.1.2 Customer Integration (IPM) -- 2.1.2.1 Roots of IPM -- 2.1.2.2 Role of Feedback -- 2.1.2.3 The Role of Knowledge -- 2.1.2.4 Prosumer -- 2.1.2.5 Summary of IPM -- 2.1.2.6 Process Ownership -- 2.1.2.7 Planning and Strategy Formation -- 2.1.3 Mass Customization -- 2.1.3.1 Customizing Value Chain -- 2.1.3.2 New Realities -- 2.1.3.3 Customer-Triggered Production -- 2.1.3.4 Examples of MC -- 2.1.3.5 Discarding the Old, Learning the New -- 2.1.3.6 Knowledge Beyond Information -- 2.1.4 Elimination of Tradeoffs -- 2.1.4.1 Multiple Objectives and Tradeoffs -- 2.1.4.2 Tradeoffs Graphics -- 2.1.4.3 Numerical Tradeoffs -- 2.1.4.4 Optimal Portfolio of Resources -- 2.1.5 Intracompany Markets and Amoeba Systems -- 2.1.5.1 Biotic Amoeba Analogy -- 2.1.6 Business Lnetics -- 2.2 Forecasting and Foresight -- 2.2.1 Decline of Forecasting -- 2.2.2 Reframing Strategy and Knowledge -- 2.3 Self-service and Do-It-Yourself -- 2.3.1 Key Concepts -- 2.3.2 Evolution of Sectors of Employment -- 2.3.3 Towards Self-service -- 2.3.4 Work and Leisure -- 2.3.5 Telepresence and Telework -- 2.3.6 What is Telework? -- 2.3.7 Applications of Telework -- 2.3.8 Technical Challenges -- 2.3.9 The Next Best Thing to Being There -- 2.4 MBA Global Education -- 2.4.1 MBA and the Schools of Business -- 2.4.2 Need for Integration -- 2.4.3 What is the Global E-MBA? -- 2.4.4 Mass-Customized MBA -- 2.4.4.1 Faculty -- 2.4.4.2 Online Course Exchange -- 2.4.4.3 Suppliers -- 2.4.4.4 Students -- 2.4.4.5 Support Net -- CHAPTER 3 PRODUCING NETWORKS: Management and Self-Production in Networks -- 3.1 New Economy of Networks -- 3.1.1 Evolution of Management Systems -- 3.1.1.1 Summary ofthe Four Stages -- 3.1.1.2 Stakeholding in Networks -- 3.1.1.3 New Rules -- 3.1.1.4 Biologcal Imperative -- 3.1.1.5 Evolutionary Approach -- 3.1.1.6 Strategy Paradigm Reversal.

3.1.2 The New Economy and the Cluetrain Manifesto -- 3.2 High Technology Management -- 3.2.1 Components of Technology -- 3.2.2 Technology Support Net -- 3.2.3 High Technology -- 3.2.4 High-Technology Environment -- 3.2.5 An Example of High Technology -- 3.3 Autopoiesis -- 3.3.1 Machine/Organism Dichotomy -- 3.3.2 Autopoiesis (Self-Production) of Networks -- 3.3.2.1 Organization and Structure -- 3.3.2.2 Concepts and Definitions -- 3.3.2.3 Organizational Embedding -- 3.3.2.4 The Role of Feedback -- 3.3.2.5 Summary of Autopoiesis -- 3.3.2.6 Autopoiesis and Knowledge -- 3.3.3 The Model of Autopoiesis -- 3.3.3.1 Sustainability and Self-sustainability -- 3.3.4 Regonal Enterprise Networks -- 3.3.5 TCG Triangulation Networks -- 3.3.6 Eco-Societies and Social Autopoiesis -- 3.3.6.1 Individuals in Networks -- 3.3.6.2 Social Self-Organization -- 3.3.6.3 Detection of Autopoiesis -- 3.3.6.4 Boundaries of Social Systems -- 3.3.6.5 All Autopoietic Systems are Social Systems -- 3.3.6.6 Biological Organisms are Social Systems . . -- 3.3.6.7 Communicatlon -- 3.3.6.8 Social Neighborhoods -- 3.3.6.9 Birth-Death Processes -- 3.3.6.10 Evolution -- 3.3.6.11 Closure -- 3.3.7 Tectology and its Basic Concepts -- 3.3.7.1 Complexes: Formative Mechanisms -- 3.3.7.2 Complexes: Regulatory Mechanisms -- 3.3.7.3 Tectological Implications -- 3.3.7.4 Transformation -- 3.3.7.5 Crises -- 3.3.7.6 Language -- CHAPTER 4 PRODUCING DECISIONS: Multiple Criteria. Tradeoffs and Conflicts -- 4.1 Multiple Criteria Decision Making -- 4.1.1 Types of Criteria -- 4.1.2 Attributes -- 4.1.3 Objectives -- 4.1.4 Goals -- 4.1.5 Vector Optimization -- 4.1.6 Scalar Maximization and Weights of Importance -- 4.1.7 Interactive Support -- 4.1.8 Multiple Decision Makers -- 4.2 Concepts of Beauty, Quality and Harmony -- 4.2.1 Beauty -- 4.2.2 Quality -- 4.2.3 Harmony -- 4.3 Tradeoffs-Free Decision Making.

4.3.1 On the Nature of Tradeoffs -- 4.3.2 Examples of Tradeoffs -- 4.3.3 New Thoughts on Tradeoffs -- 4.4 Conflict and its Dissolution -- 4.4.1 Definition of Conflict -- 4.4.2 Conflict Dissolution -- 4.4.3 Significance of Conflict -- 4.4.4 Prominent Alternative -- 4.5 Theory of the Displaced Ideal -- 4.5.1 Means and Ends -- 4.5.2 Utility Maximization -- 4.5.3 Ideal Point -- 4.5.4 Displacement of Preferences -- 4.5.5 Conclusion -- CHAPTER 5 ATTAINING WISDOM: Wisdom of Management Systems -- 5.1 Management Wisdom of the West -- 5.1.1 Henry Ford -- 5.1.2 Ross Perot -- 5.1.3 George F. Johnson -- 5.1.4 James F. Lincoln -- 5.1.5 Sir Fletcher Jones -- 5.1.6 Tomas Bata -- 5.1.7 Homer M. Sarasohn -- 5.2 Bata System of Management -- 5.2.1 The System of "Eight Principles" -- 5.2.2 Evolution of Bata Co. -- 5.2.3 The Aim of an Enterprise -- 5.3 Bata Management Wisdom -- 5.4 Wisdom and Culture -- APPENDIX (Selected Formal Models) -- A1. Simulation Model of Autopoiesis -- A2. Eight Concepts of Optimality -- A3. De Novo Programming -- A4. The External Reconstruction Approach (ERA) -- A5. Human Judgment and Regression Analysis -- A6. Consumer Attitudes Modeling (ADAM) -- A7. Risk Measures and Portfolio Analysis -- A8. Formalism of Fuzziness -- Author's Biography -- Human Systems Management. the Journal -- Selected Publications of the Author -- Bibliography -- Index.