Managing Communications in a Crisis.
by
Ruff, Peter.
Title
:
Managing Communications in a Crisis.
Author
:
Ruff, Peter.
ISBN
:
9780754685470
Personal Author
:
Ruff, Peter.
Physical Description
:
1 online resource (193 pages)
Contents
:
Cover -- Contents -- List of figures, examples and case studies -- About the authors -- Introduction -- Part I: Understanding Crises and the Theory of Communication -- 1 Understanding crises -- 2 Elements of crisis management -- 3 Stakeholders and audiences -- 4 Third-party endorsement -- 5 Communications in a crisis -- 6 Science versus emotion -- 7 How the media works -- 8 Single-issue lobby groups -- 9 Lobbying -- 10 The price of failure -- Part II: Practical Crisis Communication -- 11 Practical steps to prepare for a crisis -- 12 Internal audiences -- 13 The spokesperson -- 14 The crisis team -- 15 Crisis planning and whistle-blowing -- Part III: Appendices -- 1 The crisis team and crisis centre -- 2 The spokesperson -- 3 Training -- 4 Media handling -- 5 Complaints against the media -- 6 Information technology -- 7 Crisis and the World Wide Web -- 8 County Major Civil Emergency Plan -- 9 Situations -- 10 Crime -- 11 Call centres -- 12 Community groups -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Z.
Abstract
:
The difference between a drama and a crisis is down to good management - or more specifically, good communication. How you communicate with everyone: shareholders, other business partners, employees, the press, and so on, in the hours and days following a.
Local Note
:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subject Term
:
Communication in organizations.
Corporations -- Public relations.
Crisis management.
Genre
:
Electronic books.
Added Author
:
Aziz, Khalid.
Electronic Access
:
Library | Material Type | Item Barcode | Shelf Number | Status |
---|
IYTE Library | E-Book | 1203931-1001 | HD49 -- .R84 2003 EB | Ebrary E-Books |