Cover -- Contents -- Editors and Contributors -- List of figures -- List of tables -- Acknowledgements -- Foreword -- Part I: INTRODUCTION -- 1 - Experiencing HRM: The Importance of the Inside Story -- 2 - The Morality of HRM -- Part II - QUALITY AND CULTURE CHANGE PROGRAMMES -- 3 - Empowerment through Quality Management: Employee Accounts from inside a Bank, a Hotel and two Factories -- 4 - Total Quality Management: Shop Floor Perspectives -- 5 - Changing Corporate Culture: Paradoxes and Tensions in a Local Authority -- Part III: THE PERCEIVED IMPACT OF HRM ON PERFORMANCE AND PRODUCTIVITY -- 6 - Training and Development at an Agrochemical Plant -- 7 - View from the Bridge and Life on Deck:Contrasts and Contradictions in Performance-Related Pay -- 8 - Culture Change within a Regional Business Network -- Part IV: HRM PROVIDING CHOICES AND OPPORTUNITIES -- 9 - Strategic Integration and Industrial Relations in Greenfield Sites -- 10 - From Public Sector Employees to Portfolio Workers: Pioneers of New Careers? -- 11 - Diversity Climates and Gendered Cultures: a Cross Sector Analysis -- 12 - A Trail of Clues for Graduate Trainees -- 13 - Inside or Outside HRM? Locating Lateral Learning in Two Voluntary Sector Organizations -- Part V: CONCLUSION -- 14 - Getting the Story Straight -- Index.