Dealing with Dilemmas: WHERE BUSINESS ANALYTICS FALL SHORT -- Contents -- Foreword -- Preface -- Acknowledgments -- CHAPTER 1: What Is the Problem? -- What Is a Dilemma? -- A Short Overview of History -- CHAPTER 2: Strategy Is about Making Choices, or Is It? -- What Is Strategy? -- Strategy Content -- Strategy Process -- Strategy Context -- Make the Choices that Create Options -- CHAPTER 3: All Kinds of Dilemmas, but Just a Few Types -- Identifying Dilemmas Using the Balanced Scorecard -- Value or Profit? -- Long Term or Short Term? -- Top Down or Bottom Up? -- Inside Out or Outside In? -- Optimize or Innovate? -- Listen or Lead? -- Two Types -- CHAPTER 4: The Strategy Elastic -- Strategic Bias -- Neutral Zone -- Strategically Stuck -- Strategic Stretch -- Strategy Elastic -- Profiles in Performance -- Time to Look in the Mirror -- Misalignment -- CHAPTER 5: Dealing with Dilemmas, or Not? -- How Not to Deal with Dilemmas -- How to Deal with Dilemmas: Either/Or -- How to Deal with Dilemmas: And/And -- The Right Mindset -- Dealing with Dilemmas Roadmap -- CHAPTER 6: To Decide or Not to Decide, That Is the Question -- The Eye of Ambiguity -- A Few Examples -- CHAPTER 7: This and That -- Many of These versus Many of Those -- Lifting the Constraints -- Efficient Frontiers -- One Big This versus One Big That -- Cost Cutting -- Improvement of Return -- One Big This or One Big That: Round Two -- CHAPTER 8: You and Me -- Morality and Ethics -- Three Elements to Resolve You-and-Me Dilemmas -- A Structured Approach -- Top Down and Bottom Up -- Value and Profit -- CHAPTER 9: Now and Later -- Long Term and Short Term -- Listen and Lead, Optimize and Innovate -- Scenario Planning: Seeing What Others Do Not See -- Scenario-Based Strategy Maps -- Case Study: Tier 1 Talent -- CHAPTER 10: Increasing the Stakes -- Interorganizational Dilemmas.

Stakeholder Alignment Map -- Conclusion -- CHAPTER 11: Closing Thoughts -- Meta-Synthesis -- Relationships, Human Behavior, and Culture -- APPENDIX: Company Profiles -- Achmea (Europe) -- Cox Communications (United States) -- Global Soft Commodities Singapore (Anonymized, Singapore) -- Publishing Corp. (Anonymized, English-Speaking Country) -- National Central Bank (Anonymized, Europe) -- Novozymes (Denmark) -- Polycom (United States) -- Vopak (Netherlands) -- Dick Berlijn (Netherlands) -- Nirmal Singh Hansra (Australia) -- Dr. Edmund Stoiber (Germany) -- Notes -- About the Author -- Index.