Managing Conflict at Work : Understanding and Resolving Conflict for Productive Working Relationships.
by
Johnson, Clive.
Title
:
Managing Conflict at Work : Understanding and Resolving Conflict for Productive Working Relationships.
Author
:
Johnson, Clive.
ISBN
:
9780749459536
Personal Author
:
Johnson, Clive.
Edition
:
1st ed.
Physical Description
:
1 online resource (524 pages)
Contents
:
Cover page -- Title page -- Copyright -- Table of Contents -- Acknowledgements -- 1. The nature of conflict -- 2. Deciphering conflict management -- 3. Options for resolving conflict -- 4. RESOLVE - The Janus perspective -- 5. Preventing conflict -- 6. Managing conflict from the front line -- 7. Escalated dispute resolution -- 8. The practice of dispute resolution: critical encounters -- 9. Strategic planning and conflict management -- 10. Implementing a conflict management strategy -- 11. Monitoring and evaluation -- Appendix 1: Conflict management micro-tools -- Appendix 2: Templates -- Appendix 3: Online resources -- References -- Index.
Abstract
:
Managing Conflict at Work provides guidance on preventing, containing and resolving conflict. It examines conflict in the context of workforce motivation, leadership and corporate responsibility and includes advice on mediation, stakeholder analysis and reflective questioning.
Local Note
:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subject Term
:
Conflict management -- Case studies.
Conflict management.
Interpersonal communication.
Interpersonal relations.
Genre
:
Electronic books.
Added Author
:
Keddy, Jackie.
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Status |
|---|
| IYTE Library | E-Book | 1225644-1001 | HD42 -- .J643 2010 EB | Ebrary E-Books |