Cover -- Title -- Copyright -- Dedication -- Contents -- List of Illustrations and Tables -- Introduction: Living with Awareness and Choice -- 1 Another Way to See the World -- 2 Getting to the Root of Life -- 3 Really Listening -- 4 Creating Shared Reality via Observations -- 5 Fostering Trust and Collaboration: The Power of Requests -- 6 Empathy in the Fast Lane: Self-Empathy and Choice -- 7 Stepping into the Fire: Enjoying and Responding to Anger -- 8 When Communication Isn't Possible: The Protective Use of Force -- 9 Thanks, But No Thanks -- 10 Integrating Nvc in Your Life-and on the Streets -- Afterword: Creating a Nonviolent World -- Gratitude -- Appendix 1: Beyond Good and Evil: Creating a Nonviolent World-an Interview with Marshall Rosenberg -- Appendix 2: List of Feelings and Needs -- Notes -- Bibliography -- Resources for Learning Nonviolent Communication -- Index -- The Four-Part Nonviolent Communication Process -- About Nonviolent Communication -- About Puddledancer Press -- About the Center for Nonviolent Communication -- Trade Books From Puddledancer Press -- Trade Booklets From Puddledancer Press -- About the Authors.