Contents -- Abbreviations -- Introduction -- Background -- Structure of the report -- Preparation of the report -- Chapter 1: Social dialogue: Definitions and ILO mandate -- 1.1. What is social dialogue? -- 1.2. The role of the ILO -- Chapter 2: Social dialogue in a changing world -- 2.1. The actors of social dialogue: Changing realities, agendas and strategies -- 2.1.1. Labour administrations -- 2.1.2. Employers' organizations -- 2.1.3. Workers' organizations -- 2.1.4. Other actors: Civil society organizations -- 2.2. Promoting fair, productive and sound industrial relations -- 2.2.1. Collective bargaining -- 2.2.2. Workplace cooperation -- 2.2.3. Dispute prevention and resolution -- 2.3. Labour law reforms -- 2.3.1. Overall developments -- 2.3.2. Regional trends -- 2.4. National tripartite social dialogue -- 2.4.1. Tripartism as an opportunity taken: Global crisis responses, 2008-10 -- 2.4.2. Tripartism as an opportunity missed: Europe's public debt crisis responses -- 2.4.3. Other challenges for tripartism -- 2.4.4. Tripartism and inclusive policy-making -- 2.5. Cross-border social dialogue -- 2.5.1. MNEs and voluntary initiatives -- 2.5.2. Bilateral and multilateral agreements and regional integration initiatives -- 2.6. Social dialogue and economic performance -- Chapter 3: ILO action on social dialogue: Responding to constituents' diverse realities and needs -- 3.1. Overall observations -- 3.2. Support for the actors of social dialogue -- 3.2.1. Labour administrations -- 3.2.2. Employers' organizations -- 3.2.3. Workers' organizations -- 3.3. Fair, productive and sound industrial relations -- 3.4. Labour law reforms -- 3.5. National tripartite social dialogue -- 3.6. Cross-border social dialogue -- 3.7. Mainstreaming the social dialogue model: Efforts to induce coherence across international organizations.

3.7.1. Multilateral organizations -- 3.7.2. Regional organizations and initiatives -- 3.8. Link between social dialogue and the other ILO strategic objectives -- 3.8.1. Social dialogue and the promotion and realization of fundamental principles and rights at work -- 3.8.2. Social dialogue and social protection for all -- 3.8.3. Social dialogue to create greater opportunities for all women and men to secure decent employment and income -- 3.8.4. Mainstreaming gender equality and strengthening women's voice -- 3.9. Social dialogue in DWCPs and technical cooperation -- Chapter 4: Key observations, lessons learnt and possible ways forward -- Chapter 5: Suggested points for discussion by the Conference with a view to the adoption of a plan of action on social dialogue -- Point No. 1: Social dialogue in the context of crisis and transitions -- Point No. 2: Strengthening social dialogue and dispute prevention and resolution mechanisms -- Point No. 3: Including more sectors, enterprises and workers in social dialogue mechanisms -- Point No. 4: Social dialogue, globalization and global supply chains -- Point No. 5: Policy coherence.