Title page -- Copyright page -- Contents -- Foreword -- Part I: Product-services: the context -- 1. Introduction -- Part II: Fundamentals concerning competitiveness and sustainability -- 2. Product-services: a specific value proposition -- 3. Product-services and competitiveness -- 4. Product-servicesand sustainability -- Part III: Product-service development -- 5. The toolbox for product-service development -- Part IV: Potential for product-services in five need areas -- 6. Introduction to the need area-specific chapters -- 7. Need area 1: base materials -- 8. Need area 2: information and communication technologies -- 9. Need area 3: offices -- 10. Need area 4: food -- 11. Need area 5: households -- Part V: Reflections and conclusions -- 12. Towards an integrated approach to PSS design -- 13. Conclusions -- Annex 1: A practical guide for pss development -- Annex 2: tools, alphabetical -- References -- Index.