Contents -- Introduction -- Part I: The High Cost of Losing Intellectual Capital -- 1 The Landscape of Lost Knowledge -- 2 Diagnosing the Strategic Impacts of Lost Knowledge -- 3 A Strategic Framework for Action -- Part II: Evaluating Knowledge Retention Practices -- 4 Developing an HR Infrastructure for Knowledge Retention -- 5 Improving the Transfer of Explicit Knowledge -- 6 Transferring Implicit and Tacit Knowledge -- 7 Applying IT to Capture, Store, and Share Intellectual Capital -- 8 After the Knowledge Is Gone -- Part III: Implementing Retention Strategies -- 9 Stemming the Flow of Lost Knowledge: Stories of Early Adopters -- 10 Launching Knowledge Retention Initiatives: Principles for Action -- 11 Overcoming Organizational Barriers to Knowledge Retention -- 12 Creating the Future: Thinking Strategically about Knowledge Retention -- Notes -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Y -- Z.