Focus First On Service : The Voice And Face Of Your Utility.
by
Staff, AWWA.
Title
:
Focus First On Service : The Voice And Face Of Your Utility.
Author
:
Staff, AWWA.
ISBN
:
9781613000656
Personal Author
:
Staff, AWWA.
Physical Description
:
1 online resource (88 pages)
Contents
:
Contents -- Acknowledgments -- Preface -- Section 1 Perspectives on Customer Service -- Section 2 The Foundations of Exceptional Service -- Section 3 Communication-Customer Service in Action -- Section 4 Automated Technologies for Improved Customer Service -- Section 5 Applying What You've Learned -- Appendix A: Sample Letters and E-mails -- Appendix B: Suggested Resources for More Information.
Local Note
:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subject Term
:
Water utilities -- Customer services.
Water utilities -- Management.
Genre
:
Electronic books.
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Status |
|---|
| IYTE Library | E-Book | 1302546-1001 | HD4456 -- .F63 2007 EB | Ebrary E-Books |