Front Matter -- PREFACE -- CONTENTS -- EXECUTIVE SUMMARY -- 1 INTRODUCTION -- 2 REQUIREMENTS FOR EFFECTIVE EVERY-CITIZEN INTERFACES -- 3 INPUT/OUTPUT TECHNOLOGIES: CURRENT STATUS AND RESEARCH NEEDS -- 4 DESIGN AND EVALUATION -- 5 COMMUNICATION AND COLLABORATION -- 6 AGENTS AND SYSTEMS INTELLIGENCE -- 7 CONCLUSIONS AND RECOMMENDATIONS -- BIBLIOGRAPHY -- BACKGROUND PAPER -- TRENDS IN HUMAN-COMPUTER INTERACTION RESEARCH AND DEVELOPMENT -- ON INTERFACE SPECIFICS -- ON FUNCTIONS -- ON APPLICATION AREAS -- ON SELECTED POPULATION GROUPS -- ON KEY PROCESSES -- A WORKSHOP AGENDA AND PARTICIPANTS -- B STEERING COMMITTEE MEMBERS' BIOGRAPHIES.