Managing Quality in your Professional Service Enterprise - ISO 9001.
by
Tuominen, Kari.
Title
:
Managing Quality in your Professional Service Enterprise - ISO 9001.
Author
:
Tuominen, Kari.
ISBN
:
9789525583823
Personal Author
:
Tuominen, Kari.
Physical Description
:
1 online resource (109 pages)
Series
:
Entrepreneurship
Contents
:
Managing Quality in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- Desired results are achieved through -- Assessment criteria and sub-criteria -- Assessment instructions -- You can learn from those who have better or just different ways of working -- 1.Management practices -- 2.Resource Management -- 3.Process approach -- 4.Sales -- 5.Design and development -- 6.Partner selection and evaluation -- 7.Assignment realisation -- 8.Continuous improvement -- Quality M -- "EFQM" Scoring Summary Sheet -- About the Authors -- Development training -- ChangeManager Pro Products.
Local Note
:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subject Term
:
Service industries.
Total quality management.
Genre
:
Electronic books.
Added Author
:
Malmberg, Lasse.
Moisio, Jussi.
Electronic Access
:
Library | Material Type | Item Barcode | Shelf Number | Status |
---|
IYTE Library | E-Book | 1321963-1001 | HD62.15 -- .T86 2011 EB | Ebrary E-Books |