The CAF Model for Public Organisations -- Reading and assessment instructions -- Contents -- Preface -- Introduction -- Purpose of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- Common Assessment Framework - CAF 2013 -- Enablers Criteria -- Results Criteria -- Assessment instructions -- Classical scoring - CAF -- You can learn from those who have better or even just different ways of working -- Model Criterion and Sub-criterion -- 1.Leadership -- 2.Strategy and Planning -- 3.People -- 4.Partnerships and Resources -- 5.Processes -- 6.Citizen/Customer-oriented Res -- 7.People Results -- 8.Social Responsibility R -- 9.Key Performance Results -- CAF Scoring Summary Sheet -- About the Author -- Development training -- Improvement Guides.