Competitive Advantage through Corporate Social Responsibility -- Reading and assessment instructions -- Contents -- Corporate Social Responsibility and what it Means for Sam -- You Still Have Time to Win a Competitive Edge -- The Malcolm Baldrige Performance Excellence Framework -- Assessment Criteria -- Assessment Instructions -- 1.Entrepreneurship -- 2.Strategic Planning -- 3.Customer Focus -- 4.Measurement, Analysis, andKnowledge Management -- 5.Workforce Focus -- 6.Operations Focus -- 7.Results through Corporate Social Responsibility -- Baldrige Scoring Summary Sheet -- About the Author -- ChangeManager Pro Products.