Process Management - Excellence Criteria - EFQM 2013.
by
Tuominen, Kari.
Title
:
Process Management - Excellence Criteria - EFQM 2013.
Author
:
Tuominen, Kari.
ISBN
:
9789522286017
Personal Author
:
Tuominen, Kari.
Physical Description
:
1 online resource (123 pages)
Series
:
Development Models
Contents
:
Process Management Exellence Criteria -- Reading and assessment instructions -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Assessment criteria and sub-criteria -- Assessment instructions -- You can learn from those who have better or just different ways of working -- Why Process Management? -- 1.Leadership -- 2.Strategy -- 3.People -- 4.Partnerships and Resourc -- 5.Processes, products and serv -- 6.Customer Results through Process Management -- 7.People Results through Process Managemen -- 8.Society Results through Process Management -- 9.Business Results through Process Management -- EFQM Scoring Summary Sheet -- About the Authors -- Development training -- ChangeManager Pro Products.
Local Note
:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subject Term
:
Production management.
Total quality management.
Genre
:
Electronic books.
Added Author
:
Malmberg, Lasse.
Laamanen, Kai.
Electronic Access
:
Library | Material Type | Item Barcode | Shelf Number | Status |
---|
IYTE Library | E-Book | 1322018-1001 | HD62.15 -- .T86 2012 EB | Ebrary E-Books |