The Baldrige Criteriafor Health Care Organizations -- Reading and assessment instructions -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organization? -- Assessment Categories and Items -- Assessment instructions -- 1.Leadership -- 3.Customer Focus -- 4.Measurement, Analysis, andKnowledge Management -- 5.Workforce Focus -- 6.Operations Focus -- 7.Results -- Baldrige Scoring Summary Sheet -- You can use the book in lots of different ways -- Development training -- ChangeManager Pro Products.