Systems of health-care delivery : sociological issues linked to health reform and roles of patients and providers / Jennie Jacobs Kronenfeld -- Insider knowledge and male nurses : how men become registered nurses / Karrie Ann Snyder -- The direct care worker : overcoming definitions by negation / Thomas R. Konrad -- Medical interpreting by bilingual staff whose primary role is not interpreting : contingencies influencing communication for dual-role interpreters / Mary-Rose Mueller, Stergios Roussos, Linda Hill, Nadia Salas, Veronica Villarreal, Nicole Baird, Melbourne Hovell -- Private rehabilitation clinics in a public, universal health-care system / Walter Schönfelder, Trond Bliksvær -- Emergent situations when older homebound women had fortuitous help and a typology of helpers who were involved / Eileen J. Porter, Melinda S. Markham, Edward L. Kinman, Lawrence H. Ganong -- Patients, trust, and patient participation : factors influencing whether patients want to be active health care participants / Scott V. Savage -- Health-care consumerism and access to health care : educating elders to improve both preventive and end-of-life care / Eva Kahana, Boaz Kahana, Loren Lovegreen, Jeffrey Kahana, Jane Brown, Diana Kulle -- Feminist centers negotiating medical authority in the 21st century : implications for feminist care and the U.S. women's health movement / Ayse Dayi -- A strange thing happened on the way to the market : privatization in Malaysia and its effects on the health-care system / Kai-Lit Phua, Simon Barraclough -- American health care : public opinion differences in the confidence, affordability, and need for reform / Rebecca L. Utz, Richard Nelson, Peter Dien -- Medicare knowledge and health service utilization among older adults / Noah J. Webster.