Service design with applications to health care institutions
by
Barros, Óscar, author.
Title
:
Service design with applications to health care institutions
Author
:
Barros, Óscar, author.
ISBN
:
9781631575716
Personal Author
:
Barros, Óscar, author.
Edition
:
First edition.
Physical Description
:
1 online resource (xv, 221 pages) : illustrations.
Series
:
Service systems and innovations in business and society collection,
Service systems and innovations in business and society collection.
Contents
:
1. Introduction -- 2. Foundations for health care institutions' design -- 3. Health service business design -- 4. Health services configuration and capacity design -- 5. Health service resource management process design -- 6. Health operating management process design -- 7. Conclusions -- Notes -- References -- Index.
Abstract
:
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular.
Local Note
:
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Term
:
Industrial management.
Health services administration.
Genre
:
Electronic books.
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Status |
|---|
| IYTE Library | E-Book | 2211403-1001 | HD31.2 .B277 2017 | Ebrary E-Books |