1. Information Technology / Systems Offshore Outsourcing -- 2. Emerging Trends in Outsourcing -- 3. Agile Software Processes for the 24-Hour Knowledge Factory Environment -- 4. Leveraging Knowledge Reuse and System Agility in the Outsourcing Era -- 5. Extending the Balanced Scorecard for Outsourcing -- 6. Business Process Onshore Outsourcing within the Community Banking System -- 7. Offshoring in the Pharmaceutical Industry -- 8. Enhancing e-Business Decision Making -- 9. Changing Healthcare Institutions with Large Information Technology Projects -- 10. Crisis Compliance -- 11. Ethical Concerns in Usability Research Involving Children -- 12. A Generic Framework for Bluetooth Promoted Multimedia on Demand (BlueProMoD) -- 13. Social Interaction with a Conversational Agent -- 14. Voice-Based Approach for Surmounting Spatial and Temporal Separations -- 15. Intelligent Biometric System Using Soft Computing Tools -- 16. Analysis and Modelling of Hierarchical Fuzzy Logic Systems -- 17. Fuzzy Logic in Medicine -- 18. On Bias-Variance Analysis for Probabilistic Logic Models.