Challenges of managing information quality in service organizations
by
Al-Hakim, Latif, 1946-
Title
:
Challenges of managing information quality in service organizations
Author
:
Al-Hakim, Latif, 1946-
ISBN
:
9781599044224
Publication Information
:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2007.
Physical Description
:
electronic texts (xxiv, 319 p. : ill.) : digital files.
Contents
:
Galaxy's Data Quality Program -- Information Quality Function Deployment -- Customer Investigation Process at Credit Suisse -- Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis -- Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis -- Information Quality -- Management of Data Streams for Large-Scale Data Mining -- Metadata Quality Problems in Federated Collections -- Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data -- Qualtiy Measures and the Information Consumer -- DQ Options -- Purpose-Focused View of Information Quality.
Abstract
:
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
Subject Term
:
Information technology -- Management.
Information resources management -- Quality control.
Database management -- Quality control.
Service industries -- Information technology -- Quality control.
Added Author
:
Al-Hakim, Latif, 1946-
Added Corporate Author
:
IGI Global.
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Status |
|---|
| IYTE Library | E-Book | 2261205-1001 | HD30.2 .C4716 2007E | IGI Global |