Information technology governance and service management frameworks and adaptations
by
 
Cater-Steel, Aileen, 1954-

Title
Information technology governance and service management frameworks and adaptations

Author
Cater-Steel, Aileen, 1954-

ISBN
9781605660097

Publication Information
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2009.

Physical Description
electronic texts (xxiii, 495 p. : ill. (some col.)) : digital files.

Contents
1. The current state of information technology governance literature / Sherrena Buckby, Peter Best, Jenny Stewart -- 2. IT governance-based IT strategy and management : literature review and future research directions / Junghoon Lee, Changjin Lee -- 3. IT governance : a critical review of the literature / David Musson -- 4. Adoption and implementation of IT governance : cases from Australian higher education / Jyotirmoyee Bhattacharjya, Vanessa Chang -- 5. Tailoring CobiT for public sector IT audit : an Australian case study / Lynne Gerke, Gail Ridley -- 6. Comprehensive architecture rationalization and engineering / Tony C. Shan, Winnie W. Hua -- 7. A comparative case study of three Korean firms : applying an IT governance framework / Junghoon Lee, Jung Woo Lee, Ja Young Lee -- 8. The impact of ICT governance within Australian companies / Breanna O'Donohue, Graeme Pye, Matthew J. Warren -- 9. Improving ICT governance : a radical restructure using CobiT and ITIL / Mark Toleman, Aileen Cater-Steel, Brian Kissell, Rob Chown, Michael Thompson -- 10. Managing IT security relationships within enterprise control frameworks / Brian Cusack -- 11. Unexplored linkages between corporate governance and IT governance : an evaluation and call to research / Michael A. Borth, Randy V. Bradley -- 12. I-Fit : optimizing the fit between business and IT / Alea Fairchild, Martin Smits, Piet Ribbers, Erik van Geel, Geert Snijder --
 
13. Competence of information technology professionals in Internet-based ventures / Tobias Kollmann, Mattias Häsel -- 14. The role of maturity models in IT governance : a comparison of the major models and their potential benefits to the enterprise / G. Philip Rogers -- 15. Governance of software development : the transition to agile scenario / Yael Dubinsky, Avi Yaeli, Yishai Feldman, Emmanuel Zarpas, Gil Nechushtai -- 16. The governance implications when it is outsourced / Anne C. Rouse -- 17. IT portfolio management : a pragmatic approach to implement IT governance / Muralidharan Ramakrishnan -- 18. Applying organizational theories to realize adaptive IT governance and service management / Andrew Dowse, Edward Lewis -- 19. Implementing IT service management : lessons learned from a university IT department / Jon Iden -- 20. A model for IT service strategy / Neil McBride -- 21. An overview of models and standards of processes in the SE, SwE, and IT disciplines / Manuel Mora, Ovsei Gelman, Rory O'Connor, Francisco Alvarez, Jorge Macias-Luevano -- 22. Perspectives of IT-service quality management : a concept for life cycle based quality management of IT-services / Claus-Peter Praeg, Dieter Spath -- 23. Measuring return on investment from implementing ITIL : a review of the literature / Chee Ing Tiong, Aileen Cater-Steel, Wui-Gee Tan -- 24. Integrated product life cycle management for software : CMMI, SPICE, and ISO/IEC 20000 / Dirk Malzahn.

Abstract
"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.

Subject Term
Information technology -- Management.

Added Author
Cater-Steel, Aileen, 1954-

Added Corporate Author
IGI Global.

Electronic Access
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-008-0


LibraryMaterial TypeItem BarcodeShelf NumberStatus
IYTE LibraryE-Book2261617-1001HD30.2 .I5287 2009EIGI Global