Section I: Research Issues in Knowledge and Business Process Management -- 1. Directions and Trends in Knowledge Management Research: Results from an Empirical Analysis of European Projects -- 2. Knowledge Economy: An Overview -- 3. Simulation Modelling: The Link Between Change Management Approaches -- 4. Intelligent Agents for Knowledge Management in E-Commerce: Opportunities and Challenges -- 5. Knowledge Management: Analysis and Some Consequences --

Section II: Practical Aspects of Knowledge and Business Process Management -- 6. Knowledge Management in Action: The Experience of Infosys Technologies -- 7. The Learning Enactment of Process Knowledge: An Approach Anchored on Work Practices -- 8. Bridging the Gap from the General to the Specific by Linking Knowledge Management to Business Processes -- 9. Designing Organisational Memory in Knowledge-Intensive Companies: A Case Study -- 10. Opportunities for Data Mining and Customer Knowledge Management for Shopping Centres --

Section III: People and Technology: Current Trends in Knowledge and Business Process Management -- 11. Managing Knowledge in a Collaborative Context: How May Intellectual Resources Be Harnessed Towards Joint Effect? -- 12. Technical Aspects of Knowledge Management: A Methodology for Commercial Knowledge Management Tool Selection -- 13. A Framework for Managing Knowledge in Requirements Identification: Bridging the Knowledge Gap Between Business and System Developers -- 14. The Impact of the Knowledge Economy on Leadership in Organisations -- 15. The Role of Teams in Business Process Change -- About the Authors -- Index.