Effective apology : mending fences, building bridges, and restoring trust
by
 
Kador, John.

Title
: 
Effective apology : mending fences, building bridges, and restoring trust

Author
: 
Kador, John.

ISBN
: 
9781605091396
 
9781609944575
 
9781282300620
 
9786612300622

Personal Author
: 
Kador, John.

Edition
: 
1st ed.

Publication Information
: 
San Francisco, CA : Berrett-Koehler Pub., 2009.

Physical Description
: 
1 online resource (273 pages)

Series
: 
A BK business book
 
BK business book.

Local Note
: 
O'Reilly

Subject Term
: 
Corporate image.
 
Apologizing.
 
Corporations -- Public relations.
 
Business communication.
 
Crisis management.
 
Entreprises -- Image.
 
Excuses (Regret)
 
Sociétés -- Relations publiques.
 
Communication dans l'entreprise.
 
Gestion de crise.
 
BUSINESS & ECONOMICS -- Public Relations.
 
Apologizing. (OCoLC)fst00811460
 
Business communication. (OCoLC)fst00842419
 
Corporate image. (OCoLC)fst00879659
 
Corporations -- Public relations. (OCoLC)fst00879905
 
Crisis management. (OCoLC)fst00883617

Electronic Access
: 
https://learning.oreilly.com/library/view/~/9781605091396
 
https://go.oreilly.com/library-access/library/view/-/9781605091396/?ar
 
https://learning.oreilly.com/library/view/~/9781605091396/?ar


LibraryMaterial TypeItem BarcodeShelf NumberStatus
IYTE LibraryE-Book2287059-1001HD59.2 .K34 2009 EBO'reilly E-Books