The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
by
Michelli, Joseph A., 1960-
Title
:
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author
:
Michelli, Joseph A., 1960-
ISBN
:
9780071641630
9780071548335
9786611333195
Personal Author
:
Michelli, Joseph A., 1960-
Publication Information
:
New York : McGraw-Hill, ©2008.
Physical Description
:
1 online resource (xvi, 284 pages)
Series
:
McGraw Hill professional
McGraw Hill professional.
Local Note
:
O'Reilly
Corporate Subject
:
Ritz-Carlton Hotels (Firm) -- Management -- Case studies.
Ritz-Carlton Hotels (Firm) (OCoLC)fst00613516
Subject Term
:
Corporate culture.
Customer services.
Leadership.
Success in business.
Total quality management.
Organizational Culture
Leadership
Total Quality Management
Culture d'entreprise.
Service à la clientèle.
Succès dans les affaires.
Qualité totale.
BUSINESS & ECONOMICS -- Leadership.
Corporate culture. (OCoLC)fst00879624
Customer services. (OCoLC)fst00885545
Leadership. (OCoLC)fst00994701
Management. (OCoLC)fst01007141
Success in business. (OCoLC)fst01137062
Total quality management. (OCoLC)fst01153015
Genre
:
Case studies. (OCoLC)fst01423765
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Status |
|---|
| IYTE Library | E-Book | 2287920-1001 | HD57.7 .M525 2008 EB | O'reilly E-Books |