Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
by
Michelli, Joseph A., 1960- author.
Title
:
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Author
:
Michelli, Joseph A., 1960- author.
ISBN
:
9780071773904
9781283079198
Personal Author
:
Michelli, Joseph A., 1960- author.
Physical Description
:
1 online resource (xiii, 304 pages)
Series
:
McGraw-Hill's AccessMedicine
McGraw-Hill's AccessMedicine.
General Note
:
"Prepared with the assistance of UCLA Health System"--Title page verso.
Local Note
:
O'Reilly
Corporate Subject
:
UCLA Health System.
UCLA Health System. (OCoLC)fst01981086
Subject Term
:
Medical care.
Total quality management.
Leadership.
Success in business.
Organizational change.
Hospitals, University -- organization & administration
Quality of Health Care -- organization & administration
Organizational Innovation
Total Quality Management
Leadership
Qualité totale.
Succès dans les affaires.
Changement organisationnel.
POLITICAL SCIENCE -- Public Affairs & Administration.
Organizational change. (OCoLC)fst01047828
Leadership. (OCoLC)fst00994701
Medical care. (OCoLC)fst01013753
Success in business. (OCoLC)fst01137062
Total quality management. (OCoLC)fst01153015
Management.
Success.
Geographic Term
:
California
Added Corporate Author
:
UCLA Health System,
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Status |
|---|
| IYTE Library | E-Book | 2292898-1001 | R728.2 | O'reilly E-Books |