Implementing service quality based on ISO/IEC 20000 : a management guide, third edition
by
 
Kunas, Michael, author.

Title
: 
Implementing service quality based on ISO/IEC 20000 : a management guide, third edition

Author
: 
Kunas, Michael, author.

ISBN
: 
9781849284431
 
9781849284424

Personal Author
: 
Kunas, Michael, author.

Edition
: 
Third edition.

Physical Description
: 
1 online resource (109 pages)

Local Note
: 
O'Reilly

Subject Term
: 
Information technology -- Management.
 
Business enterprises -- Information technology -- Management.
 
Information technology -- Management -- Standards.
 
Computer service industry -- Management -- Standards.
 
Customer services -- Management -- Standards.
 
Technologie de l'information -- Gestion.
 
Entreprises -- Technologie de l'information -- Gestion.
 
Services informatiques -- Gestion -- Normes.
 
Service à la clientèle -- Gestion -- Normes.
 
COMPUTERS -- General.
 
Information technology -- Management -- Standards. (OCoLC)fst01940948
 
Information technology -- Management. (OCoLC)fst00973112

Electronic Access
: 
https://learning.oreilly.com/library/view/~/9781849284448/?ar
 
https://go.oreilly.com/library-access/library/view/-/9781849284448/?ar


LibraryMaterial TypeItem BarcodeShelf NumberStatus
IYTE LibraryE-Book2297790-1001T58.64 .K86 2012 BEBO'reilly E-Books