Implementing service quality based on ISO/IEC 20000 : a management guide, third edition
by
Kunas, Michael, author.
Title
:
Implementing service quality based on ISO/IEC 20000 : a management guide, third edition
Author
:
Kunas, Michael, author.
ISBN
:
9781849284431
9781849284424
Personal Author
:
Kunas, Michael, author.
Edition
:
Third edition.
Physical Description
:
1 online resource (109 pages)
Local Note
:
O'Reilly
Subject Term
:
Information technology -- Management.
Business enterprises -- Information technology -- Management.
Information technology -- Management -- Standards.
Computer service industry -- Management -- Standards.
Customer services -- Management -- Standards.
Technologie de l'information -- Gestion.
Entreprises -- Technologie de l'information -- Gestion.
Services informatiques -- Gestion -- Normes.
Service à la clientèle -- Gestion -- Normes.
COMPUTERS -- General.
Information technology -- Management -- Standards. (OCoLC)fst01940948
Information technology -- Management. (OCoLC)fst00973112
Electronic Access
:
Library | Material Type | Item Barcode | Shelf Number | Status |
---|
IYTE Library | E-Book | 2297790-1001 | T58.64 .K86 2012 BEB | O'reilly E-Books |