Gemba walks for service excellence : the step-by-step guide for identifying service delighters
by
 
Petruska, Robert.

Title
: 
Gemba walks for service excellence : the step-by-step guide for identifying service delighters

Author
: 
Petruska, Robert.

ISBN
: 
9781439886762

Personal Author
: 
Petruska, Robert.

Publication Information
: 
Boca Raton, Fla. : CRC Press, ©2012.

Physical Description
: 
1 online resource

General Note
: 
Title from title screen.
 
Includes index and link to CD content.

Local Note
: 
O'Reilly

Subject Term
: 
Customer services.
 
Organizational effectiveness.
 
Customer relations.
 
Service à la clientèle.
 
Efficacité organisationnelle.
 
BUSINESS & ECONOMICS -- Industrial Management.
 
BUSINESS & ECONOMICS -- Management.
 
BUSINESS & ECONOMICS -- Management Science.
 
BUSINESS & ECONOMICS -- Organizational Behavior.
 
Customer relations. (OCoLC)fst00885533
 
Customer services. (OCoLC)fst00885545
 
Organizational effectiveness. (OCoLC)fst01047852

Electronic Access
: 
https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar
 
https://learning.oreilly.com/library/view/~/9781439886762/?ar


LibraryMaterial TypeItem BarcodeShelf NumberStatus
IYTE LibraryE-Book2299711-1001HF5415.5 .P486 2012 EBO'reilly E-Books