The experience : the 5 principles of Disney service and relationship excellence
by
 
Loeffler, Bruce, author.

Title
: 
The experience : the 5 principles of Disney service and relationship excellence

Author
: 
Loeffler, Bruce, author.

ISBN
: 
9781119153795
 
9781119028673
 
9781119028772

Personal Author
: 
Loeffler, Bruce, author.

Physical Description
: 
1 online resource : illustrations

General Note
: 
"How to tell your clients and customers I.C.A.R.E."--Cover
 
Includes index.

Local Note
: 
O'Reilly

Corporate Subject
: 
Walt Disney Company -- Customer services.
 
Walt Disney Company. (OCoLC)fst00622498

Subject Term
: 
Customer services.
 
Customer relations.
 
Service à la clientèle.
 
BUSINESS & ECONOMICS -- Industrial Management.
 
BUSINESS & ECONOMICS -- Management.
 
BUSINESS & ECONOMICS -- Management Science.
 
BUSINESS & ECONOMICS -- Organizational Behavior.
 
Customer relations. (OCoLC)fst00885533
 
Customer services. (OCoLC)fst00885545

Added Author
: 
Church, Brian T.,

Electronic Access
: 
https://learning.oreilly.com/library/view/~/9781119028772
 
https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar
 
https://learning.oreilly.com/library/view/~/9781119028772/?ar


LibraryMaterial TypeItem BarcodeShelf NumberStatus
IYTE LibraryE-Book2306688-1001HF5415.5 .L64 2015O'reilly E-Books