The definitive guide to social CRM : maximizing customer relationships with social media to gain market insights, customers, and profits
by
 
Goldenberg, Barton J., author.

Title
: 
The definitive guide to social CRM : maximizing customer relationships with social media to gain market insights, customers, and profits

Author
: 
Goldenberg, Barton J., author.

ISBN
: 
9780134133959

Personal Author
: 
Goldenberg, Barton J., author.

Physical Description
: 
1 online resource (1 volume) : illustrations

Local Note
: 
O'Reilly

Subject Term
: 
Customer relations -- Management.
 
Social media.
 
Social Media
 
Médias sociaux.
 
BUSINESS & ECONOMICS -- Industrial Management.
 
BUSINESS & ECONOMICS -- Management.
 
BUSINESS & ECONOMICS -- Management Science.
 
BUSINESS & ECONOMICS -- Organizational Behavior.
 
Customer relations -- Management. (OCoLC)fst00885539
 
Social media. (OCoLC)fst01741098

Genre
: 
Electronic books.

Electronic Access
: 
https://learning.oreilly.com/library/view/~/9780134133997
 
https://learning.oreilly.com/library/view/~/9780134133997/?ar
 
https://go.oreilly.com/library-access/library/view/-/9780134133997/?ar


LibraryMaterial TypeItem BarcodeShelf NumberStatus
IYTE LibraryE-Book2307388-1001HF5415.5O'reilly E-Books