Service design for business : a practical guide to optimizing the customer experience
by
 
Reason, Ben, 1972- author.

Title
: 
Service design for business : a practical guide to optimizing the customer experience

Author
: 
Reason, Ben, 1972- author.

ISBN
: 
9781118988947
 
9781118988930
 
9781119176541
 
9781118988923

Personal Author
: 
Reason, Ben, 1972- author.

Physical Description
: 
1 online resource

General Note
: 
Includes index.

Local Note
: 
O'Reilly

Subject Term
: 
Customer services.
 
Customer relations.
 
Service à la clientèle.
 
BUSINESS & ECONOMICS -- Industrial Management.
 
BUSINESS & ECONOMICS -- Management.
 
BUSINESS & ECONOMICS -- Management Science.
 
BUSINESS & ECONOMICS -- Organizational Behavior.
 
Customer relations. (OCoLC)fst00885533
 
Customer services. (OCoLC)fst00885545

Added Author
: 
Løvlie, Lavrans, 1969-
 
Flu, Melvin Brand, 1966-

Electronic Access
: 
https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar
 
https://learning.oreilly.com/library/view/~/9781118988923/?ar
 
https://learning.oreilly.com/library/view/~/9781118988923


LibraryMaterial TypeItem BarcodeShelf NumberStatus
IYTE LibraryE-Book2308490-1001HF5415.5O'reilly E-Books