Management von Service-Level-Agreements : Methodische Grundlagen und Praxislösungen mit COBIT, ISO 20000 und ITIL
by
 
Scholderer, Robert, author.

Title
: 
Management von Service-Level-Agreements : Methodische Grundlagen und Praxislösungen mit COBIT, ISO 20000 und ITIL

Author
: 
Scholderer, Robert, author.

Personal Author
: 
Scholderer, Robert, author.

Edition
: 
2., aktualisierte und erweiterte Auflage.

Physical Description
: 
1 online resource (1 volume) : illustrations

Local Note
: 
O'Reilly

Subject Term
: 
Computer capacity.
 
Computer industry -- Customer services -- Management.
 
Information technology -- Management.
 
Management information systems.
 
Management Information Systems
 
Capacité de traitement.
 
Informatique -- Industrie -- Service à la clientèle -- Gestion.
 
Technologie de l'information -- Gestion.
 
Systèmes d'information de gestion.
 
Computer capacity. (OCoLC)fst00872048
 
Computer industry -- Customer services -- Management. (OCoLC)fst00872161
 
Information technology -- Management. (OCoLC)fst00973112
 
Management information systems. (OCoLC)fst01007271

Electronic Access
: 
https://go.oreilly.com/library-access/library/view/-/9781492019985/?ar
 
https://learning.oreilly.com/library/view/~/9781492019985/?ar


LibraryMaterial TypeItem BarcodeShelf NumberStatus
IYTE LibraryE-Book2312720-1001QA76.9 .C63O'reilly E-Books