Introduction : stories from the front line / Leon Mann -- The ARC study : design and method for studying R & D teams and their leaders / Leon Mann, Paul G. Bain, Andrew Pirola-Merlo, and Giles Hirst -- R & D project leaders : roles and responsibilities / Paul G. Bain, Leon Mann, Linsey Atkins, and Jeremy Dunning -- Transformational leaders of project teams : who are they and what difference do they make? / Leon Mann and Nicole Gillespie -- How trustworthy is your leader? implications for leadership, team climate, and outcomes in R & D / Nicole Gillespie and Leon Mann -- Leaders who learn / Giles Hirst, Leon Mann, Paul G. Bain, and Marinella Padula -- The impact of team climate on innovation in R & D teams / Andrew Pirola-Merlo, Paul G. Bain, and Leon Mann -- Communicating effectively : five factors that promote project team performance / Giles Hirst and Leon Mann -- The effects of team size, tenure and turnover on communication safety and team performance / Giles Hirst, Leon Mann, and Marinella Padula -- Organizational supports for innovative R & D / Andrew Pirola-Merlo and Leon Mann -- Managing in tough times / Leon Mann, Oscar Hauptman, Robert Marshall, and Jeremy Dunning -- The customer / Marinella Padula and Leon Mann -- Terrific teams and troubled teams / Leon Mann -- Organizations, managers, customers, leaders, and teams / Leon Mann.