e-government -- E-Government For Small Local Government Organizations -- Why is True eGovernment still difficult to be achieved? -- A normative approach to democracy in the electronic government framework -- Knowledge Representation and Management for E-Government Documents -- The Accounting System of Central State Administrations -- The Italian Public Administration Electronic Market: Scenario, Operation, Trends -- ICT professionalism and Competences -- The Emergence of Software Engineering Professionalism -- IT Professional role today and tomorrow -- European Universities and the ICT Industry -- How to move forward and implement e-skills on a long term basis -- IT and Professionalism in Developing Countries -- A Model for Rating and Certifying Competences in the EUCIP Framework -- The need for a standard qualification of ICT-professional competences -- EUCIP Driving the IT-Professional Competence in Norway -- The EUCIP Scheme in the Italian University System -- IT skill requirements in Public Administration -- International Professional Practice Partnership (IP3) - Overview -- IP3 - National Societies’ Roles and Responsibilities -- The Emerging ISO International Standard for Certification of Software Engineering Professionals -- European Standardisation Process -- Service Science -- Compliance Requirements for Business-process driven SOAs -- Business Process Design: Towards Service- Based Green Information Systems -- SIFET-CBA Project -- Reengineering Lead to Cash - Process and Organization -- Business Process Monitoring: BT Italy case study -- Dealing with Availability in an international Service Management scenario -- Service level and Value to Customer as key business drivers: a case studying a leader truck industry -- Explaining the Evolving Web - Mixing Technology with Pleasure -- Value-Aware Service Model Driven Architecture and Methodology -- Strategic Modelling of Enterprise Information Requirements -- ICT Portfolio: Mapping Business and ICT Services.