This innovative book opens a path to overcoming the crisis of management in the face of complexity. The systems approach on which this work is grounded enables the development of the new kind of intelligent organizations so urgently needed. Powerful models, grounded in organizational cybernetics and system dynamics, are presented in a way that lets the reader immediately apply them in practice. This book will be a source for improvement in any kind of organization, whether private or public, non-profit, large or small.