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McLean, Daniel (ITSM Consultant)
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Catologs, services and portfolios an ITSM success story / McLean, Daniel (ITSM Consultant)
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Integrated measurement-- KPIs and metrics for ITSM : a narrative account / McLean, Daniel (ITSM
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McLean, Daniel (ITSM Consultant)
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transforming ITIL best practice into operational success / McLean, Daniel (ITSM Consultant)
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