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Hiles, Andrew, author.
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Service level agreements : a Rothstein publishing collection / Hiles, Andrew, author.
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Desai, Jimmy.
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Service Level Agreements : a Legal and Practical Guide. Desai, Jimmy.
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Management von Service-Level-Agreements : Methodische Grundlagen und Praxislösungen mit COBIT, ISO
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Grid and Utility Computing -- Chapter 9 - Service Level Agreements for Web Hosting Systems -- Chapter
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