Employee Relations.

Contents -- About the Author -- Introduction -- Part One Fundamentals -- 01 What is Employee Relations? -- Introduction -- Background: Industrial Relations and Employee Relations -- What are Industrial Relations and Employee Relations? -- In context - the labour market -- Case Study: Global working at HSBC -- In context - forms of employment -- The employment relationship -- The economic perspective -- The legal perspective -- The social perspective -- Case Study: The employment relationship in the UK -- Case Study: Deregulation policies -- The psychological contract -- The role of power and authority in the employment relationship -- The key contributors to employee relations -- Trade Unions -- Employers' Associations -- UK National Bodies -- European Bodies -- Key International Bodies -- Case Study: Union pressure wins removal of strike ban 25 October 2012 -- Involvement and participation -- Involvement -- Participation -- Employee voice -- Conflict -- Cooperation in the workplace -- Mutuality and fairness -- Case Study: Case studies of sabotage -- The end of the employment relationship -- Dismissal -- Redundancy -- Conclusion -- Case Study: The role of other civil organizations in Employee Relations -- 02 The importance of Employee Relations -- Introduction -- Employee Relations and the employment relationship -- The employer's right to manage -- The employee's rights protected -- The Deepwater Horizon accident -- Case Study: The ethical imperative -- The legal imperative -- Case Study: Phone hacking and the News of the World -- Competitive advantage and employer of choice -- Employee Involvement and Participation (EIP) -- EIP and employee performance -- EIP and organizational performance -- The legal imperative -- Conflict -- The role of conflict in innovation -- Cost of conflict - individual and collective.

Case Study: Current Employee Relations and Trade Unions practices in the UK -- Conclusion -- Case Study: Circle -- 03 Employee Relations and strategy -- Introduction -- Reviewing business strategy -- Levels of business strategy -- Case Study: Strategies for growth: Amazon -- Reviewing HR strategy -- Impact of company lifecycle on HR strategy -- Impact of corporate values and culture on HR strategy -- Aligning employee relations strategy -- Choices - representation and recognition -- Choices - management of conflict and dispute resolution -- Choices - involvement and participation (EIP methods) -- Conclusion -- Case Study: Nationality and Employee Relations strategy -- Diagnostic questionnaire - strategy -- Part Two In practice -- 04 Employee Relations in practice -- Introduction -- Involvement and participation -- Downward communication -- Conflict - individual dispute resolution -- Grievance procedures -- Case Study: Employment Law on grievance -- Discipline procedures -- Case Study: Employment Law on poor performance -- Conflict - collective dispute resolution -- Collective bargaining -- Industrial action -- Case Study: Employment Law and action short of industrial action -- Conclusion -- Case Study: Communicating bad news -- Diagnostic questionnaire - communication -- 05 Planning and action -- Introduction -- Involvement and participation -- Partnership working -- Case Study: Bristol City Council libraries -- Quality Circles -- Conflict - individual dispute resolution -- The skills for effective grievance handling -- Scenario: Courthands Ltd -- Mediation -- Managing the process -- Checklist for mediation procedure -- Scenario: Tiners Ltd -- Additional resources -- Conflict - collective dispute resolution -- Collective bargaining -- Preparing for collective bargaining -- Negotiation skills -- The collective bargaining meetings.

Case Study: Rail Maritime and Transport Union and the Olympics -- Industrial action -- Conclusion -- Case Study: Employee Forum at Prudential -- 06 Measurement -- Introduction -- The challenge of measurement -- The rationale for measurement -- Validity and reliability -- Designing an in-house survey -- Survey design principles -- Using surveys -- National measures of the employment relationship -- How WERS 2011 was carried out -- The main preliminary findings of the WERS 2011 study -- The usefulness of the WERS 2011 study -- Organizational measures of the employment relationship -- Qualitative measures -- Quantitative measures -- Absence -- Conclusion -- Case Study: Absence in the Police Force -- Diagnostic questionnaire - measuring the employment relationship -- Conclusion -- References -- Index.