Total Performance Scorecard - Baldrige 2013-14.

Total Performance Scorecard -- Reading and assessment instructions -- Contents -- Introduction -- The Principles Underlying this Book -- What does Self-assessment Mean for an Organisation? -- What Can You Gain? -- The Malcolm Baldrige Performance Excellence Framework -- Total Performance Scorecard and the Malcolm Baldrige Performance Excellence Framework -- Assessment Instructions -- Assessment Criteria -- 1.Formulating the Personal Balanced Scorecard and continuous personal improvement -- 2.Formulating the Organisational Balanced Scorecard -- 3.Communicating and Linking the Balanced Scorecards and Competence Development -- 4.Continuous improvement ofproducts, services and processes -- 5.Team Development -- 6.Organising and Managing Change -- 7.Results throughTotal Balanced Scorecard -- Baldrige Scoring Summary Sheet -- About the Authors -- Development training -- ChangeManager Pro Products.