Safety, security, (un)certainty -- The water industry's perspective of water contamination emergencies -- The customers' view on water contamination -- Achieving an appropriate balance? : an Ofwat perspective -- Water contamination : case scenarios -- Chemical contamination of water : toxic effects -- HPA role on health risk advice to public health teams -- Preventing drinking water emergencies : water quality monitoring lessons from recent outbreak experience -- Water safety plans and their role in preventing and managing contamination of the water supply -- The use of computational toxicology for emergency response assessment -- Risk management capabilities : towards mindfulness for the international water utility sector -- Mass spectrometry screening techniques -- The utilisation on-line of common parameter monitoring as a surveillance tool for enhancing water security -- Risk assessment methodology for water utlities (RAM-W) : the foundation for emergency response planning -- Faster, smaller, cheaper: technical innovations for next-generation water monitoring -- A Dutch view of emergency planning and control -- Water distribution system modelling : an essential component of total system security -- Strengthening collaborations for water-related health risk communication -- Risk assessment, perception and communication : why dialogue is politic -- Bouncing back -- Poor communication during a contamination event may cause more harm to public health than the actual event itself -- Communication of tap water risks : challenges and opportunities -- Improving communication of drinking water risks through a better understanding of public perspectives -- UK Water Industry Laboratory Mutual Group : progress and achievements -- Recent advances in rapid ecotoxicity screening -- A water company perspective -- Rapid detection of volatile substances in water using a portable photoionization detector -- Analysis methods for water pollution emergency incidents -- Laboratory environmental analysis proficiency (LEAP) emergency scheme -- Electronic attack on IT and SCADA systems -- Incident involving radionuclides -- CBRN issues -- Screening analysis of river samples for unknown polutants -- Microbiological risk and analysis issues in water -- Reagentless detection of CB agents -- Be prepared, the approach in the Netherlands -- Overview of the water company challenges.