Cover -- Title Page -- Copyright Page -- Table of Contents -- List of contributors -- Introduction -- PART I Professionalism, boundaries and the health/social care context -- 1 Professionalism and boundaries of the formal sector: the example of social and community care -- 2 Professionalism in everyday practice: issues of trust, experience and boundaries -- 3 Professionalism and user self-advocacy -- PART II Professionalism and enterprise culture -- 4 Boundary work and the (un)making of the professions -- 5 Personal business advice, professionalism and the limits to 'customer satisfaction' -- 6 Colleagues or clients? The relationship between clergy and church members -- PART III Professionalism and new managerialism -- 7 The retreat from professionalism: from social worker to care manager -- 8 Social work, professionalism and the rationality of organisational change -- PART IV Professionalism and credentialism -- 9 From befriending to punishing: changing boundaries in the probation service -- 10 Professionalism definitions in 'managing' health services: perspectives on the differing views of clinicians and general managers in an NHS Trust -- 11 Betwixt and between: part-time GPs and the flexible working question -- PART V Professionalism and emotion management -- 12 Mixed feelings: emotion management in a caring profession -- 13 The 'fat envelope patient': dynamics between the patient, the doctor and the osteopath in some UK National Health Service settings -- 14 Emotions, boundaries and medical care: the use of complementary medicine by people with cancer -- 15 Conclusion -- Index.