Contents -- Foreword -- Preface -- Acknowledgements -- 1. The Importance of Requirements -- What are Requirements and Why are They Important? -- Why Plan? -- A Suggested Strategy -- Requirements Activities in the System Life Cycle -- Investment in the Requirements Process -- A Process Approach -- The Requirements Plan -- Factors Affecting Your Career Decisions -- A Comment Concerning Small Projects -- Summary -- Case Study -- 2. The Roles of the RA -- Suggested Roles of the RA -- Summary -- Case Study -- 3. Skills and Characteristics of an Effective RA -- Skills of the RA -- Characteristics of an Effective RA -- Summary -- Case Study -- 4. Types of Requirements -- Views of Requirements Types -- Definitions and Descriptions of Requirements Types -- Terminologies to Avoid -- Examples of Requirements Types -- Summary -- Case Study -- 5. Gathering Requirements -- Plan the Approach -- Summary -- Case Study -- 6. Best Practices for Requirements Development and Management -- Summary -- Case Study -- 7. The RA's Specialty Skills -- Summary -- Case Study -- 8. An Integrated Quality Approach -- Business Drivers for Quality -- Management's Role -- Guiding Principles -- Priority Management -- The Components of an Integrated Quality Approach -- Quality Improvement Techniques -- The PDCA Cycle -- How to Design a Process -- Teamwork -- Summary -- Case Study: An Example of Quality Improvement Sidetracked -- 9. A Vision for Requirements Engineering -- How Should We Support PMs? -- How Should We Support Customers? -- How Should We Support Developers? -- Summary -- Case Study -- 10. Moving Forward: Knowable Requirements, Manageable Risk -- Where to Go from Here -- Moving Forward -- A Requirements Mandala -- Summary -- Case Study -- Glossary -- List of Acronyms -- Bibliography -- About the Author -- Index.