Practical Guide to Software Quality Management -- Contents v -- Preface xv -- Introduction xvii -- Chapter 1 The Elements of a Complete Software Quality System 1 -- 1.1 Definitions 1 -- 1.2 The elements of a software quality system 6 -- 1.3 Additional issues 20 -- 1.4 Summary 25 -- 1.5 The next step 26 -- Additional reading 27 -- Chapter 2 Standards 29 -- 2.1 Areas of standardization 30 -- 2.2 Sources of standards 38 -- 2.3 Selection of standards 45 -- 2.4 Promulgation of standards 46 -- 2.5 Nonstandard standards 48 -- 2.6 Summary 48 -- 2.7 The next step 49 -- Additional reading 49 -- Chapter 3 Reviews 51 -- 3.1 Types of reviews 53 -- 3.2 Review subjects 60 -- 3.3 Documentation reviews 61 -- 3.4 Summary 71 -- 3.5 The next step 72 -- Additional reading 72 -- Chapter 4 Testing 73 -- 4.1 Types of testing 74 -- 4.2 Test planning and conduct 82 -- 4.3 Who does the testing? 91 -- 4.4 Summary 93 -- 4.5 The next step 94 -- Additional reading 94 -- Chapter 5 Defect Analysis 97 -- 5.1 Analysis concepts 98 -- 5.2 Locating data 100 -- 5.3 Defect repair and closure 104 -- 5.4 Selecting metrics 107 -- 5.5 Collecting measurements 111 -- 5.6 Quality tools 115 -- 5.7 Implementing defect analysis 123 -- 5.8 Summary 127 -- 5.9 The next step 128 -- Additional reading 128 -- Chapter 6 Configuration Management 131 -- 6.1 CM components 132 -- 6.2 Configuration identification 137 -- 6.3 Configuration control 141 -- 6.4 Configuration accounting 145 -- 6.5 Summary 148 -- 6.6 The next step 149 -- Additional reading 149 -- Chapter 7 Associated Quality Concerns -- 7.1 Security 151 -- 7.2 Education 158 -- 7.3 Vendor management 167 -- 7.4 Maintenance 173 -- 7.5 Summary 180 -- 7.6 The next step 180 -- Additional reading 180 -- Chapter 8 Software Safety 181 -- 8.1 Aspects of software safety 182 -- 8.2 Safety issues 183 -- 8.3 Safety requirements 186 -- 8.4 Safety management 189.

8.5 Summary 190 -- 8.6 The next step 191 -- Additional reading 191 -- Chapter 9 Risk Management 193 -- 9.1 Types of risk 193 -- 9.2 Risk management process 199 -- 9.3 Summary 202 -- 9.4 The next step 202 -- Additional reading 203 -- Chapter 10 Software Documentation 205 -- 10.1 Management documents 206 -- 10.2 Development documents 211 -- 10.3 Test documentation 217 -- 10.4 User documentation 219 -- 10.5 Training documentation 222 -- 10.6 Documentation standards 223 -- 10.7 Summary 224 -- 10.8 The next step 225 -- Additional reading 225 -- Chapter 11 Quality System Implementation 227 -- 11.1 Planning the implementation 227 -- 11.2 The quality charter 229 -- 11.3 Changing the organizational culture 229 -- 11.4 Organizational considerations 231 -- 11.5 Development organization participation 237 -- 11.6 Implementation strategies 237 -- 11.7 SQS improvement 241 -- 11.8 Summary 242 -- 11.9 The next step 243 -- Additional reading 244 -- Appendix A Sample Outline of Software Development Plan 245 -- Appendix B Sample Outline of SQS Plan 247 -- Appendix C Sample Outline of Configuration Management Plan 249 -- Appendix D Sample Outline of Software Requirements Specification 251 -- Appendix E Sample Outline of Software Preliminary Design Specification 253 -- Appendix F Sample Outline of Software Detailed Design Specification 255 -- Appendix G Sample Outline of Test Plan (System) 257 -- Appendix H Sample Outline of Test Case 259 -- Appendix I Sample Outline of Test Report 261 -- Appendix J Sample Quality Management Charter 263 -- Appendix K Sample Software Safety Plan 269 -- Appendix L Sample Risk Management Plan 271 -- Acronyms 273 -- About the author 275 -- Index 277.