Contents -- Preface xvii -- Chapter 1 Local Area Networks 1 -- 1.1 Introduction 1 -- 1.2 Ethernet 2 -- 1.3 10BaseT 6 -- 1.4 Fast Ethernet 10 -- 1.5 Gigabit Ethernet 11 -- 1.6 Token Ring 13 -- 1.7 Other LANs 18 -- 1.8 Conclusion 27 -- Chapter 2 LAN Administration 29 -- 2.1 Introduction 29 -- 2.2 Console and Agents 29 -- 2.3 Automating Software Distribution 39 -- 2.4 Monitoring File Use 41 -- 2.5 Virus Scanning 41 -- 2.6 Printer Management 42 -- 2.7 Storage Management 43 -- 2.8 Reporting Bindery Data 47 -- 2.9 Process Scheduling 48 -- 2.10 Console Text Viewer 49 -- 2.11 Tracking Network Activity 50 -- 2.12 Integrated Help Desk 52 -- 2.13 Conclusion 53 -- Chapter 3 LAN Restoration Planning 55 -- 3.1 Introduction 55 -- 3.2 Network Reliability 55 -- 3.3 Network Availability 57 -- 3.4 Recovery Options 58 -- 3.5 Server Restoration Capabilities 60 -- 3.6 Data Protection 62 -- 3.7 Servers on the WAN 70 -- 3.8 Storage Area Networks 73 -- 3.9 Other Considerations 73 -- 3.10 Conclusion 75 -- Chapter 4 Storage Network Management 77 -- 4.1 Introduction 77 -- 4.2 Storage Area Networks 79 -- 4.3 Emerging Role of IP 92 -- 4.4 Storage Virtualization 94 -- 4.5 Testing 96 -- 4.6 Conclusion 96 -- Chapter 5 Managing Bridges, Routers, Gateways 99 -- 5.1 Introduction 99 -- 5.2 Bridges 100 -- 5.3 Routers 106 -- 5.4 Gateways 116 -- 5.5 Conclusion 124 -- Chapter 6 Managing the Wireless Infrastructure 127 -- 6.1 Introduction 127 -- 6.2 Configuration Details 130 -- 6.3 Mobile IP 136 -- 6.4 Spanning Tree Protocol 138 -- 6.5 Performance Monitoring 142 -- 6.6 Applying Filters 144 -- 6.7 Logs 147 -- 6.8 Setting SNMP Traps 147 -- 6.9 Conclusion 148 -- Chapter 7 Managing Voice Systems 149 -- 7.1 Introduction 149 -- 7.2 Historical Perspective 149 -- 7.3 PBX Components 152 -- 7.4 Centralized Versus Distributed Systems 156 -- 7.5 Virtual Networks 158 -- 7.6 Call Detail Reporting 164.

7.7 IP PBXs 170 -- 7.8 Wireless PBX Systems 172 -- 7.9 Centrex 177 -- 7.10 Conclusion 181 -- Chapter 8 Managing the TDM Infrastructure 183 -- 8.1 Introduction 183 -- 8.2 Multiplexers 184 -- 8.3 The Backbone Network 191 -- 8.4 Public and Private Network Interoperability 193 -- 8.5 Voice Compression 194 -- 8.6 Data Support 195 -- 8.7 Clear Channel Capability 195 -- 8.8 ISDN 196 -- 8.9 Role of Digital Cross-Connect Systems 198 -- 8.10 Conclusion 205 -- Chapter 9 Managing Link Performance with CSU-DSUs 207 -- 9.1 Introduction 207 -- 9.2 Digital Data Services 208 -- 9.3 CSU Functionality 209 -- 9.4 Carrier Testing Services 216 -- 9.5 User-Controlled Diagnostics 217 -- 9.6 Fractional T1 218 -- 9.7 Integrated Solutions 218 -- 9.8 Integral Protocol Analyzers 220 -- 9.9 SNMP for Management 221 -- 9.10 Disaster Recovery 221 -- 9.11 Service-Level Management 222 -- 9.12 Conclusion 224 -- Chapter 10 Managing High-Speed Packet Networks 225 -- 10.1 Introduction 225 -- 10.2 Frame Relay 225 -- 10.3 Asynchronous Transfer Mode 231 -- 10.4 IP Networks 239 -- 10.5 Conclusion 253 -- Chapter 11 Network Management Systems 255 -- 11.1 Introduction 255 -- 11.2 Management System Evolution 256 -- 11.3 Management in the Wired World 257 -- 11.4 The Mechanics of SNMP 258 -- 11.5 Graphical SNMP Tools 269 -- 11.6 SNMP on Wireless Networks 270 -- 11.7 Telecommunications Management Network 273 -- 11.8 Open Source Management Tools 277 -- 11.9 Conclusion 284 -- Chapter 12 Managing Service Quality 285 -- 12.1 Introduction 285 -- 12.2 Role of ATM 285 -- 12.3 Adding QoS to Frame and IP 287 -- 12.4 Policy-Based QoS Management 288 -- 12.5 Software Solutions 290 -- 12.6 Hardware Solutions 293 -- 12.7 Service Level Agreements 296 -- 12.8 Conclusion 299 -- Chapter 13 Managing Network Security 301 -- 13.1 Introduction 301 -- 13.2 Threat Assessment 301 -- 13.3 Securing the Workplace 302.

13.4 Securing the Network 303 -- 13.5 Data Encryption 310 -- 13.6 Virus Protection 318 -- 13.7 Firewalls 320 -- 13.8 Intrusion Detection Systems 326 -- 13.9 Remote Access Security 327 -- 13.10 Policy-Based Security 330 -- 13.11 Network Management System Security 331 -- 13.12 Security Personnel 332 -- 13.13 Security Training 334 -- 13.14 Conclusion 334 -- Chapter 14 Network Planning and Design Tools 337 -- 14.1 Introduction 337 -- 14.2 Network Documentation Tools 338 -- 14.3 Network Design Tools 342 -- 14.4 Network-Specific Tools 346 -- 14.5 Systems Design 352 -- 14.6 Conclusion 355 -- Chapter 15 WAN Restoration Planning 357 -- 15.1 Introduction 357 -- 15.2 Redundant Carrier Systems 357 -- 15.3 Carrier Restoration Services 361 -- 15.4 Fiber Network Restoration 362 -- 15.5 Packet Data Network Recovery 365 -- 15.6 LEC Restoration Services 366 -- 15.7 Competitive Access Providers 368 -- 15.8 T1 Restoration 369 -- 15.9 DDS Dial Backup 373 -- 15.10 Intelligent Calling Systems 375 -- 15.11 Dial Backup Units 376 -- 15.12 Satellite-Based Restoration 376 -- 15.13 LAN Internets 377 -- 15.14 Conclusion 379 -- Chapter 16 Maintenance and Support Services 381 -- 16.1 Introduction 381 -- 16.2 Do-It-Yourself Approach 382 -- 16.3 Reporting Requirements 390 -- 16.4 Equipment Requirements 391 -- 16.5 Vendor and Carrier Services 394 -- 16.6 Maintenance Firms 395 -- 16.7 Cooperative Maintenance Programs 396 -- 16.8 Cabling Considerations 397 -- 16.9 Operating Systems 401 -- 16.10 Conclusion 402 -- Acronyms 405 -- Author 423 -- Index 425.