Contents -- Notes on the Contributors -- Introduction -- Chapter 1 Politeness in Germany: Politeness in GERMANY? -- Chapter 2 Politeness in France: How To Buy Bread Politely -- Chapter 3 Politeness in Belgium: Face, Distance and Sincerity in Serviceexchange Rituals -- Chapter 4 Politeness in Luxemburg: Greetings from Foreign Parts -- Chapter 5 Politeness in The Netherlands: Indirect Requests -- Chapter 6 Politeness in Austria: Politeness and Impoliteness -- Chapter 7 Politeness in Switzerland: Between Respect and Acceptance -- Chapter 8 Politeness in Britain: 'It's Only a Suggestion…' -- Chapter 9 Politeness in Ireland: 'In Ireland, It's Done Without Being Said' -- Chapter 10 Politeness in Norway: How Can You Be Polite and Sincere? -- Chapter 11 Politeness in Denmark: Getting to the Point -- Chapter 12 Politeness in Sweden: Parliamentary Forms of Address -- Chapter 13 Politeness in Finland: Evasion at All Costs -- Chapter 14 Politeness in Estonia: A Matter of Fact Style -- Chapter 15 Politeness in Poland: From 'Titlemania' to Grammaticalised Honorifics -- Chapter 16 Politeness in Hungary: Uncertainty in a Changing Society -- Chapter 17 Politeness in the Czech Republic: Distance, Levels of Expression, Management and Intercultural Contact -- Chapter 18 Politeness in Greece: The Politeness of Involvement -- Chapter 19 Politeness in Cyprus: A Coffee or a Small Coffee? -- Chapter 20 Politeness in Italy: The Art of Self- Representation in Requests -- Chapter 21 Politeness in Portugal: How to Address Others -- Chapter 22 Politeness in Spain: Thanks But No 'Thanks' -- Index.