Preliminaries -- Contents -- 1. Overview for the New Administrative Assistant -- 2. Daily Routine -- 3. Telephone Usage -- 4. Mail Services and Shipping -- 5. Travel Arrangements -- 6. Meetings -- 7. Keeping Accurate Records -- 8. Office Machines -- 9. Telecommunications Equipment -- 10. Computer Hardware -- 11. Computer Software -- 12. Database Management -- 13. Computer Networking -- 14. E-Mail -- 15. Using the Internet -- 16. Spreadsheet Software -- 17. Data Security -- 18. Keyboarding Skills -- 19. Word Processing -- 20. Desktop Publishing -- 21. Multimedia and Presentation Software -- 22. Office Ergonomics -- 23. Glossary of Computer Terms -- 24. The Business Letter -- 25. Other Written Communications -- 26. Forms of Address -- 27. Legal Documents and Terms -- 28. Grammar -- 29. Language Usage and Style -- 30. Common English Usage Problems -- 31. Spelling -- 32. Pronunciation -- 33. Punctuation -- 34. Numerals -- 35. Bookkeeping and Accounting -- 36. Business Taxes -- 37. Banking -- 38. Special Business and Financial Information for the Small Business Administrative Assistant -- 39. Weights and Measures -- 40. Your Future -- Index.