Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.
Title:
Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.
Author:
DiJulius III, John R.
ISBN:
9780814426975
Personal Author:
Physical Description:
1 online resource (192 pages)
Contents:
Preliminaries -- Contents -- Foreword -- Preface: Impossible Dream versus Reality -- Acknowledgments -- 1 Secret Service Systems -- 2 Secret Service at Work -- 3 Your Front Line Is Your Bottom Line -- 4 What Are We Really Selling? Making It an Experience -- 5 Drilling for Oil in Your Own Backyard -- 6 Creating Passionate Team Members -- 7 An Opportunity to Be a Hero: -- 8 Enhancing the Quality of Lives Around Us: Giving Back -- 9 E-nough: Getting Back to Face-to-Face Relationships -- Index.
Abstract:
What's the big secret to giving great customer service?.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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