The Purchasing and Supply Manager's Guide to the C.P.M. Exam -- Front matter -- Acknowledgements -- Contents at a Glance -- Contents -- Introduction -- Assessment Test -- Answers to Assessment Test -- Part I: Operational Purchasing Practices -- Chapter 1: Procurement and Best Business Practices -- Understanding Procurement -- Providing Purchasing Services -- Mastering Procurement and Business Tactics -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 2: Sourcing -- Establishing Requirements -- Locating and Developing Sources of Supply -- Obtaining Bids and Proposals -- Managing Sourcing Data -- Regulatory Factors Governing Purchasing -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 3: Selecting Suppliers and Measuring Performance -- Selecting the Supplier and Awarding the Contract -- Administering the Contract -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 4: Administering Contracts -- Contract Essentials -- Reviewing Contracts for Legal Requirements -- Aligning Contracts and Practices with Policy -- Maintaining Purchasing Documents and Records -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 5: Administering Contracts for Supplier Compliance -- Managing Contract Compliance -- Tracking and Expediting Deliveries -- Handling Supplier-Related Deviations -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Part II: Managing Systems and Relationships -- Chapter 6: Managing Negotiations -- Assessing the Negotiating Environment -- Preparing for the Negotiation -- Conducting the Negotiation -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 7: Using Computer-Based Systems.

Using Basic Information Technology Processes -- Using Software for Procurement -- Sourcing Supply Management Tools -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 8: Managing Quality -- Managing Quality Performance -- Ensuring Quality Performance -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 9: Maintaining Internal Relations -- Understanding Key Departmental Roles -- Developing Good Working Relationships -- Reengineering Supply Management -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 10: Supplier Relationship Management -- Managing Productive Supplier Relationships -- Developing Continuous Improvement -- Pricing -- Representing the Organization -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Part III: Providing Added Value -- Chapter 11: Making Sound Sourcing Decisions -- Performing Make or Buy Analysis -- Performing Lease or Buy Analysis -- Formulating Financial Strategies -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 12: Managing Material and Supply Operations -- Inventory Control and Management Systems -- Physical Management and Inventory Accounting -- Disposition Surplus Assets -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 13: Adding Value to the Organization -- Standardizing Purchased Materials -- Improving Purchasing-related Processes -- Controlling and Reducing Cost -- Supporting New Product Introduction -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 14: Strategic Procurement Planning -- Developing Demand- and Forecast-Based Purchasing Strategies -- Planning Procurement Requirements -- Developing Market Analysis -- Summary.

Exam Essentials -- Review Questions -- Answers to Review Questions -- Part IV: Leading the Procurement Organization -- Chapter 15: Managing the Procurement Organization -- Planning Procurement Strategies and Objectives -- Developing Departmental Goals and Objectives -- Formulating Operational Policies and Procedures -- Preparing Departmental Reports -- Responding to Audits -- Evaluating Purchasing Department Performance -- Administering Departmental Budgets -- Working with Operational Forms -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Chapter 16: Managing Human Resources -- Leading the Supply Management Team -- Recruiting, Hiring, Promoting, and Terminating Employees -- Training for Professional Competence -- Appraising Job Performance -- Handling Employee Performance Issues -- Preventing Workplace Discrimination and Harassment -- Summary -- Exam Essentials -- Review Questions -- Answers to Review Questions -- Appendix A: Bibliography -- Chapter 1 -- Chapter 2 -- Chapter 3 -- Chapter 4 -- Chapter 5 -- Chapter 6 -- Chapter 7 -- Chapter 8 -- Chapter 9 -- Chapter 10 -- Chapter 11 -- Chapter 12 -- Chapter 13 -- Chapter 14 -- Chapter 15 -- Chapter 16 -- Glossary -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Z -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Z.