Contents -- Introduction -- Assessment Test -- Chapter 1 What Is a Project? -- Is It a Project? -- Projects versus Operations -- Stakeholders -- Project Characteristics -- What Is Project Management? -- Project Constraints -- Project Assumptions -- Programs -- Defining Skills Every Good Project Manager Needs -- Communication Skills -- Organizational Skills -- Budgeting Skills -- Problem-Solving Skills -- Negotiation and Influencing Skills -- Leadership Skills -- Team-Building and Human Resources Skills -- Understanding Organizational Structures -- Functional Organizations -- Projectized Organizations -- Matrix Organizations -- Understanding Project Life Cycles and Project Management Processes -- Project Life Cycles and Phases -- Project Management Processes -- Establishing the Project Management Office -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 2 Initiating the Project -- The Project Management Knowledge Areas -- Project Integration Management -- Project Scope Management -- Project Time Management -- Project Cost Management -- Project Quality Management -- Project Human Resource Management -- Project Communications Management -- Project Risk Management -- Project Procurement Management -- Defining the Project Initiation Process -- Needs and Demands -- Project Initiation Process -- Developing a Project Overview -- Determining the Project Goals -- Project Goals -- Project Requirements -- Project Deliverables -- Stakeholders -- The Project Overview Document -- Feasibility Studies -- Identifying the Project Constraints -- Types of Constraints -- Managing Constraints -- Documenting Your Assumptions -- The Kitchen Heaven Project Case Study -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 3 Creating a Project Charter.

Using Project Selection Methodologies -- Selecting and Prioritizing Projects -- Project Selection Methods -- Applying Project Selection Methods -- Expert Judgment -- Identifying the Project's Initial Requirements -- Defining Resource Requirements -- Determining the Initial Budget -- Formalizing and Publishing the Project Charter -- Pulling the Project Charter Together -- Project Charter Sign-Off -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 4 Creating the Scope Statement and WBS -- Scoping Out the Project -- Scope Planning Inputs -- Scope Planning Tools and Techniques -- Why Do You Need a Scope Statement? -- Scope Statement Components -- Other Considerations -- Supporting Detail -- Publishing the Scope Management Plan -- The Scope Management Change Process -- Documenting Change Requests -- Formulating the Scope Definition -- Creating the Work Breakdown Structure -- Decomposing the Deliverables -- Constructing the WBS -- Defining Work Packages -- Scope Statement Updates -- The Communications Planning Process -- Communication Planning Inputs -- Communications Management Plan -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 5 Resource Planning and Estimating -- Resource Planning -- Resource Planning Inputs -- Documenting Resource Requirements -- Developing an Organizational Plan -- Project Interfaces -- Constraints -- Organizational Planning Tools and Techniques -- Assigning Resources -- Acquiring Staff -- Staffing Pool Description -- Negotiating for Team Members -- Assigning Project Staff -- Time Estimating Techniques -- Understanding the Activity Definition Process -- Understanding the Activity Sequencing Process -- Estimating Activity Durations -- Cost Estimating Techniques -- Accuracy in Cost Estimating -- Cost Estimating Inputs.

Cost Estimating Tools -- Documenting the Cost Estimates -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 6 Establishing Project Planning Controls -- Identifying Quality Standards -- Quality Inputs -- Quality Planning Tools -- Quality Planning Outputs -- Risk Planning -- Risk Management Planning -- Risk Management Plan -- Identifying Potential Risk -- Risk Identification Inputs -- Tools and Techniques Used to Identify Risk -- Risk Identification Outputs -- Qualitative Risk Analysis -- Qualitative Inputs -- Risk Probability Analysis -- Risk Ranking -- Quantifying Risk -- Interviewing -- Sensitivity Analysis -- Decision Tree Analysis -- Simulation -- Quantitative Risk Analysis Outputs -- Risk Response Planning -- Avoidance -- Transference -- Mitigation -- Acceptance -- Contingency Planning -- Risk Response Planning Outputs -- Understanding Procurement Planning -- Make or Buy Analysis -- Contract Type Selection -- Procurement Planning Outputs -- Solicitation Planning -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 7 Creating the Project Plan -- Developing the Project Schedule -- Schedule Development Inputs -- Understanding the Tools and Techniques of Schedule Development -- Producing the Schedule Development Outputs -- Establishing the Cost Budget Baseline -- Developing the Project Plan -- Tools and Techniques -- Project Plan Development Outputs -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 8 Developing the Project Team -- Executing the Project Plan -- Executing Inputs -- Meetings and More -- Resulting Outputs -- Developing the Project Team -- Team-Building Activities -- Collocation -- Training -- Motivating the Team with Rewards and Recognition -- Defining Team Development Outputs.

Distributing Project Information -- Developing Great Communication Skills -- Information Retrieval Systems -- Information Distribution Methods -- Outputs of Information Distribution -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 9 Measuring and Controlling Project Performance -- The Solicitation Process -- Selecting a Vendor -- Evaluation Criteria -- Tools and Techniques of Source Selection -- Contract Award -- Administering the Contract -- Contracting Inputs -- Administering Contracts with Tools and Techniques -- Managing Contract Outputs -- Laying Out Quality Assurance Procedures -- Inputs to Quality Assurance -- Quality Tools and Quality Audits -- Quality Improvements -- Managing Project Progress -- Establishing Performance Measurements -- Performance Reporting Tools and Techniques -- Performance Reporting Outputs -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 10 Controlling Change -- Managing Integrated Change Control -- How Change Occurs -- Change Control Concerns -- Integrated Change Control Tools and Techniques -- Integrated Change Control Results -- Controlling Scope Changes -- Scope Change Control Inputs -- Scope Change Control -- Scope Changes -- Controlling Schedule Changes -- Schedule Variances -- Schedule Control Outputs -- Managing Cost Changes -- Revising Costs -- Utilizing Quality Control Techniques -- Inspection -- Control Charts -- Process Variances -- Pareto Diagrams -- Scatter Diagrams -- Statistical Sampling -- Flowcharting -- Trend Analysis -- Quality Control Outputs -- Organizing Risk Response -- Risk Monitoring and Control Tools and Techniques -- Risk Monitoring and Control Outputs -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 11 Closing Out the Project.

Formulating Project Closeout -- Characteristics of Closing -- Project Endings -- Contract Closeout -- Contract Closeout Inputs and Tools -- Contract Acceptance -- Administrative Closure -- Administrative Closure Inputs -- Administrative Closure Tools and Techniques -- Administrative Closure Outputs -- Releasing Project Team Members -- Celebrate! -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 12 Professional Responsibility -- Ensuring Integrity -- Personal Integrity -- Conflict of Interest -- Acting Professionally -- Applying Professional Knowledge -- Project Management Knowledge -- Truthful Reporting -- Complying with Laws and Regulations -- Respecting Confidential Information -- Balancing Stakeholders' Interests -- Competing Needs -- Dealing with Issues and Problems -- Respecting Differences in Diverse Cultures -- Global Competition -- Culture Shock -- Respecting Your Neighbors -- Training -- Perceiving Experiences -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Appendix A Process Inputs and Outputs -- Initiation Processes -- Planning Processes -- Executing Processes -- Controlling Processes -- Closing Processes -- Glossary -- A -- B -- C -- D -- E -- F -- G -- H -- I -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- V -- W -- Z -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Z.